Privacy policy
Following the entry into force on May 25, 2018 of the European Regulation No. 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, we are updating our personal data protection policy. This data corresponds to any information that can directly or indirectly identify you as a natural person.
This personal data protection policy (hereinafter the “Policy”), aims to inform you of the data we collect, the purpose of the processing, the duration of storage as well as your rights regarding this data. We invite you to read this Policy carefully to learn about and understand our practices regarding the processing of your personal data.
It should be noted that this Policy may be modified or supplemented at any time by our services, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. It is therefore advisable that you consult this Policy regularly in order to take note of any changes.
1 – Identity of the data controller
The person in charge of processing personal data is Mr Nicolas DA COSTA.
VERALTIS Company
Simplified joint stock company with a capital of 3 608 334 Euros
Head office: 37 boulevard Suchet – 75016 PARIS
Registered in the Paris Trade and Companies Register under number: 407 917 111
2 – Personal data subject to processing
We will never process your personal data without a legal basis. Debt collection is a mission of public interest and we have a legitimate interest in processing your personal data since your file has been contractually entrusted to us.
The information we collect is used to improve the quality of our services. This may include information about your identity: your last name, first name, title, postal and e-mail addresses, telephone number (landline and/or mobile).
VERALTIS will not obtain information that identifies you personally, directly or indirectly (i.e.: your name, address, telephone number, e-mail address) unless you voluntarily provide it to us by filling out the appropriate forms.
This information will be kept for the duration of the processing of your file.
We also point out that certain information may be collected and stored when you access our services during your navigation on our website (IP addresses, connection data, types and versions of Internet browsers used, types and versions of plugins in your browser, operating systems and platforms, data concerning your navigation path on our site, cookies).
3 – The various treatments carried out on these data
We process your personal information in order to operate, provide and improve the services we offer.
The processing may have all or part of the following purposes:
- Amicable and/or judicial collection on behalf of third parties
- Amicable and/or judicial collection of debts assigned to VERALTIS
- To manage and improve our website
When you visit our website, we collect information, such as your IP address, location, time of visit, etc., to learn about the habits of people who use our site and to improve their experience.
4 – Time of conservation of these data
Your personal data is kept for the time necessary to achieve the purpose for which it was collected.
We also keep personal data for a period that allows us to process or respond to complaints or possible requests for information.
Your personal data may also be kept for a longer period of time in order to comply with legal obligations, applicable legal limitation periods or recommendations of the CNIL, for example:
- Cookies: 13 months from their deposit on your computer
- Customer identification data (name, address, telephone number, etc.): 3 years from the end of the business relationship
- Tax documents: 6 years from their collection
- Accounting documents: 10 years from their collection
- Contract concluded by electronic means for an amount greater than 120 euros: 10 years from the conclusion of the contract
We inform you that your telephone conversation may be recorded by VERALTIS.
- For reasons of ethics and team training
- The purpose is the collection of debts
- These recordings are only intended for managers
You can object to this recording by mentioning it during the call, or afterwards you can ask for the destruction. If conversations are recorded, they are kept for a period of 6 months. Only authorized managers of the service will have access to this recording. You can access the information concerning you by contacting our DPO by registered letter with acknowledgement of receipt at the following address: VERALTIS, 220 rue de la petite Palud, 29800 LANDERNEAU.
5 – Transfer of personal data
Your personal data may be transferred to other companies of our Group located within the European Union. All of our companies are required to comply with the confidentiality and personal data protection practices set out herein.
Your personal data may also be transferred to other companies within or outside the European Union on the basis of contracts that incorporate the standard clauses drawn up by the CNIL setting out the requirements for the transfer of personal data. These companies provide us with services such as the hosting of our websites and the sending of e-mails.
6 – Your rights
You have the following rights concerning your personal information, which you can exert by writing to us by registered letter AR with the attention of our DPO with the following address: 220 rue de la petite palud, 29800 LANDERNEAU.
The collected information is exclusively intended for VERALTIS and will not be the subject of transfer or exchange with third parties. To do this, we inform you that the CNIL offers a mail generator that will help you formulate your request: https://www.cnil.fr/fr/modeles/courrier.
Right of access and communication of data
You have the right to know whether and how we process your personal data and to have it communicated to you in an understandable format.
However, due to our obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed provided that you can prove your identity, in particular by producing a copy of one of your valid identity documents (either electronically or by means of a signed paper photocopy).
We inform you that we will be entitled, if necessary, to oppose requests that are manifestly abusive (because of their number, repetitive or systematic nature) as well as requests that infringe the rights of third parties. This request can be made by sending us a written request to the address mentioned above, using the model letter prepared by the CNIL.
Right to rectify data
You have the right to request the rectification, updating, blocking or deletion of personal data concerning you which may be inaccurate, erroneous, incomplete or obsolete. This request can be made by sending us a written request to the address mentioned above, using the model letter prepared by the CNIL.
Right of opposition
The right to object allows you to object to your personal data being processed by us for a legitimate reason. You must justify this request for opposition by reasons relating to your particular situation, except for commercial prospecting (including profiling insofar as it is linked to such commercial prospecting), for which you can object without giving any reason. VERALTIS does not require your consent for our processing for the purpose of debt collection on behalf of third parties or for assigned debts. When we collect debts, we do so in order to carry out our contract and to accomplish our mission, and we process your personal data on the basis of legitimate interest.
Thus, if your request to object does not concern commercial prospecting, we will be entitled to refuse your request if: there are legitimate and compelling reasons to process your data;
- we are bound by a contract;
- we are under a legal obligation to process your data;
- the processing is necessary to safeguard your interests.
This request can be made by sending us a written request to the address mentioned above, using the model letter drawn up by the CNIL.
Right of deletion
You have the right to ask us to delete your personal data as soon as possible.
We inform you that in rare cases, we will not be able to satisfy your request, in particular within the framework of the respect of a legal obligation (for example: the conservation period of an invoice and thus of the data which appear there is 10 years).
This request can be made by sending us a written request to the address mentioned above, using the model letter prepared by the CNIL.
We also inform you that VERALTIS deletes your data through a process of anonymization, which prevents your data from being stored for unnecessary purposes.
Right of Limitation
You have the right to request the limitation of a processing operation.
This request can be made by sending us a written request to the address mentioned above, using the model letter drawn up by the CNIL.
Right to portability
You have the right to the portability of your personal data, i.e. to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit them to another data controller.
We inform you that this right can only be exercised if your data is processed automatically (paper files are therefore not concerned) and on the basis of your prior consent or the execution of a contract concluded with you.
This request can be made by sending us a written request to the address mentioned above.
Digital will
You have the right to provide us with specific instructions concerning the fate of your personal data after your death and in particular concerning their conservation, deletion and communication within the framework of the processing carried out by us.
This request can be made by sending us a written request to the address mentioned above. These directives can be modified at any time. In the absence of directives or a statement to the contrary, the heirs of a deceased person may exercise the rights of the deceased person.
Response time
We undertake to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed ONE (1) month from receipt of your request.
However, we may extend this period by two additional months depending on the complexity and number of requests. You will then be informed of this extension of the response time, within one month of your request.
Right to contact the competent supervisory authority
In case of difficulties, you have the right to lodge a complaint with the CNIL: https://www.cnil.fr/fr/plaintes
7 – Cookie Policy
VERALTIS uses proprietary and third-party cookies to provide you with a better user experience and to improve the services of this website.
By browsing or using our services, the user expressly agrees to our cookie policy. However, the user has the option to prevent the generation of cookies and their deletion by selecting the appropriate option in their browser. If you block the use of cookies in your browser, it is possible that certain services or features of the website will not or no longer be available.
What is a “cookie”?
A cookie is a small file stored by a server in the terminal (computer, telephone, etc.) of a user and associated with a web domain (i.e. in most cases with all the pages of the same website). This file is automatically sent back when the user contacts the same domain again.
Cookies have multiple uses: they can be used to memorize your customer ID with a merchant site, the current contents of your shopping cart, the language in which the web page is displayed, an identifier that allows us to track your navigation for statistical or advertising purposes, etc.
There are several types of cookies:
- “Necessary”, internal cookies, allow information to be recorded between two visits to the same website on the same device. They allow the recording of a shopping cart, connection identifiers or interface personalization elements. They do not require the user’s consent.
- Statistical” cookies are used to track the actions of a user on a website. When the statistics are anonymous (i.e., they do not make it possible to find a person), the user’s consent is not required.
- Internal” or “first-party” cookies are deposited by the site visited. They can be deposited in addition to the necessary cookies and can be used to collect personal data, track user behavior and serve advertising purposes.
- Third party” cookies are cookies placed by (or for) a site B (often an advertising company) on a site A: this allows site B to see which pages a user has visited on site A and to collect information about him or her.
This website uses both temporary session cookies and permanent cookies. Session cookies store data only when the user accesses the web, and persistent cookies store data in the terminal to be accessed and used in more than one session. They are generally used to store information that is only relevant to provide the service requested by the user on a single occasion.
The list below details the cookies used on our website.
| Cookie | Retention time | Description |
| _ga | 2 years | This cookie is set by Google Analytics. The cookie is used to calculate visitor, session, and campaign data and to track site usage for site analytics reporting. Cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| _ga_06QX5CL6FD | 2 years | Google analytics code for tracking customer experience on the website. |
| cookie_notice_accepted | 12 months | This cookie is set by the GDPR Cookie Compliance plugin. The cookie is used to store the user’s consent preferences. |
If the cookies described in the table above are not enabled, the web services indicated in the description will not be provided.
How to manage cookies in the browser?
With regard to the use of cookies on this website, the user authorizes and consents to their use by accepting the cookie policy on the banner that appears on the first page visited of the VERALTIS website, or by continuing to browse and ignoring the banner.
The user has the option to stop accepting the use of cookies at any time through his browser, being able to allow, block or delete the cookies installed on his computer by configuring the browsing options you use on your device (computer, mobile, tablet).
Below are the links explaining how to do this process in the main Internet browsers:
Chrome: https://support.google.com/chrome/answer/95647?hl=fr
Firefox: https://support.mozilla.org/fr/kb/empecher-sites-enregistrer-preferences
Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Updating the Cookie Policy
VERALTIS will update this policy as necessary, either because it is required by law or because VERALTIS removes or uses new cookies. Any changes to these terms will be posted on this site. Once the new terms are made known and available to the user through the publication of the above, the new cookie policies will be automatically applied in place of those previously published. If you have any questions about this cookie policy, you can contact the DPO of VERALTIS at the following e-mail address: dpo@veraltis.fr
8 – Children’s Personal Data
Our websites, products and applications are not designed for children under the age of 15, and we ask minors not to provide us with any personal data. If we become aware that we have collected personal data from a child under the age of 15, we will take all necessary steps to delete this information as soon as possible.